Integration connections can have two possible status values: Connected or Disconnected.
You can see the status of your integration in your Dealfront Settings by going to the Account tab and clicking Dynamics 365 under the Integrations heading.
If your integration status is Connected, the integration connection is working normally.
If your integration status is Disconnected, something is wrong and the connection is not working as it should.
The "status_reason" indicates what the problem is with the connection. This is visible on the reconnect page.
If your integration says "disconnected" click Reconnect on the right side to see the details and status codes in order to repair the connection.
Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:
error_forbidden
The connection between Dynamics and Dealfront has failed. Reconnect to Dynamics from the Dealfront settings.
solution_not_installed
The solution is not installed in the Dynamics organisation. Install the solution and reconnect from the settings.
token_refresh
The connection between Dynamics and Dealfront has failed. Reconnect to Dynamics from your account’s Dealfront Settings.
unauthorized
The connection between Dynamics and Dealfront has failed. Reconnect to Dynamics from your account’s Dealfront Settings.
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