Integration connections can have two possible status values: Connected or Disconnected.

You can see the status of your integration in your Dealfront Settings by going to the Account tab and clicking HubSpot under the Integrations heading.

If your integration status is Connected, the integration connection is working normally.

If your integration status is Disconnected, something is wrong and the connection is not working as it should.

The "status_reason" indicates what the problem is with the connection. This is visible on the reconnect page.

If your integration says "disconnected" click Reconnect on the right side to see the details and status codes in order to repair the connection.

Please note: To be able to fix the connection issue, you need to be an admin user both in Dealfront and HubSpot.

Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:

hub_id_mismatch

HubSpot CRM hub ID differs from the last used hub ID. Please reconnect to HubSpot via the Dealfront settings.

no_permission

HubSpot user doesn't have permission to perform this action. Make sure the user who created the integration is an admin in HubSpot.

token_refresh

There was a problem refreshing your access token. Reconnect to HubSpot from Leadfeeder settings to resolve the issue.

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Questions, comments, feedback? Please let us know by contacting our support team via the chat or by sending us an email at support@dealfront.com.

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