All Collections
CRM integrations
Pipedrive
Pipedrive Integration Connection Statuses
Pipedrive Integration Connection Statuses
These statuses can help you to repair any Pipedrive integration issues.
Tamar Keenan avatar
Written by Tamar Keenan
Updated over a week ago

Integration connections can have two possible status values: Connected or Disconnected.

You can see the status of your integration in your Dealfront Settings by going to the Account tab and clicking Pipedrive under the Integrations heading.

If your integration status is Connected, the integration connection is working normally. 

If your integration status is Disconnected, something is wrong and the connection is not working as it should.

The "status_reason" indicates what the problem is with the connection. This is visible on the reconnect page.

If your integration says "disconnected" click Reconnect on the right side to see the details and status codes in order to repair the connection.

Please note: You need to be an admin user in Pipedrive and Dealfront to fix connection issues.

Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:

account_not_open

The Pipedrive company is not active. Remove the integration and connect a new Pipedrive company.

company_id_mismatch

The API token is from a different Pipedrive company. Change the API token or remove the integration to connect a new Pipedrive company.

invalid_access_token

The connection between Pipedrive and Dealfront has failed. Reconnect to Pipedrive from your account's Dealfront Settings.

invalid_api_token

The API token entered is not valid. Reconnect to Pipedrive.

not_admin

The user who did the connection with Pipedrive is not an admin in Pipedrive anymore. Reconnect with a Pipedrive admin user instead.

token_refresh

The connection between Pipedrive and Dealfront has failed. Reconnect to Pipedrive from your account’s Dealfront Settings.

--

Questions, comments, feedback? Please let us know by contacting our support team via the chat or by sending us an email at support@dealfront.com.

RELATED:

Did this answer your question?