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Zoho Integration Connection Statuses
Zoho Integration Connection Statuses

These statuses can help you to repair any Zoho integration issues you're facing.

Tamar Keenan avatar
Written by Tamar Keenan
Updated over a week ago

Integration connections can have two possible status values: Connected or Disconnected.

You can see the status of your integration in your Dealfront Settings by going to the Account tab and clicking Zoho under the Integrations heading.

If your integration status is Connected, the integration connection is working normally. 

If your integration status is Disconnected, something is wrong and the connection is not working as it should.

The "status_reason" indicates what the problem is with the connection. This is visible on the reconnect page.

If your integration says "disconnected" click Reconnect on the right side to see the details and status codes in order to repair the connection.

Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:


The API token is not valid. Go to your Zoho Settings in your Dealfront account, and change the API token.


The API token is not valid. Go to Zoho settings in Dealfront and change the API token.


The trial for Zoho has expired. Restart your trial or remove the integration and connect a new Zoho organisation.


There was a problem refreshing your access token. Reconnect to Zoho from your Dealfront settings to resolve the issue.


This account was not found in Zoho CRM. Please reconnect to Zoho from your Dealfront settings.


This organisation isn't the one originally used to create the integration. Please remove this integration, and try connecting again.


Forbidden: This Zoho CRM user doesn't have sufficient permissions to perform this action.


This user doesn't have access to the proper permissions in Zoho CRM. Please reconnect with a different user.


The request could not be completed because you are over your Zoho daily rate limit. Please try again later. More details here.


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