Slack Integration Connection Statuses

These statuses can help you to repair any Slack integration issues.

Tamar Keenan avatar
Written by Tamar Keenan
Updated over a week ago

Integration connections can have two possible status values: OK or Invalid.

You can see the status of your integration in your Dealfront Settings by going to the Account tab and clicking Slack under the Integrations heading.

If your integration status is OK, the integration connection is working normally. 

If your integration status is Invalid, something is wrong and the connection is not working as it should.

The "status_reason" indicates what the problem is with the connection. This is visible on the reconnect page.

If your integration says "disconnected" click Reconnect on the right side to see the details and status codes in order to repair the connection.

Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:

account_inactive

The Slack workspace is not active. Remove the integration and connect to a new workspace.

channel_archived

Your default Slack channel is archived. Please select another default channel from your Slack settings in Dealfront.

channel_not_found

Your default Slack channel can't be found. Please select another default channel from your Slack settings in Dealfront.

invalid_auth

Please reconnect to Slack from Dealfront settings.

not_found

The channel was not found. Please ensure it still exists, or choose a new channel.

invalid_scope

The permissions of the Dealfront app in Slack have changed. Go to Slack in your Dealfront Settings and select Reconnect.

token_revoked

The connection between Slack and Dealfront has failed. Go to the Slack settings in your Dealfront account, and select Reconnect.

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Questions, comments, feedback? Please let us know by contacting our support team via the chat or by sending us an email at support@dealfront.com.

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