Your security at Dealfront is our top priority. Below are some common questions and concerns when it comes to security. We are always updating our Help Center, but if you have an additional question, feel free to email us support@dealfront.com
Confidentiality
Employee access
Customer data is only accessible by those who need to access it for their work, for example, Technical support.
Employee contractual confidentiality
All our staff contracts have clauses on confidentiality.
Access to customer data is logged
Access by our staff to any customer data is logged in detail.
Internal practices
Security & privacy policies
We have internal security and privacy policies in place to support our staff with dos and don’ts of handling customer data. These policies are built in accordance with international standards.
Device management
We enforce and implement the following practices on staff workstations and mobile devices
Disk encryption
Lock screen
Controlled updates
Endpoint Detection and Response software (EDR antivirus)
Secure networks and firewalls
Mobile device remove wipe/management
Security & privacy training
All our staff members receive security and privacy training at on-boarding and on an ongoing basis.
Penetration testing
We do penetration testing continuously.
Data Centres
Amazon Web Services
All our servers and data are hosted on Amazon Web Services within the EU/EEA area.
You can read about Amazon’s security features and compliance from:
Encryption
Transit
Access to our websites, applications, and APIs is always secured with HTTPS.
Any data transferred to and from our integrations is encrypted.
Where applicable, intra application communication is also encrypted.
At rest
Our databases, logs, caches, and other storage where we keep customer data are encrypted at rest.
Technical details
At rest, AES-256 encryption is used.
Transit in and out of Dealfront systems is always HTTPS encrypted (TLS 1.2 – 1.3. RSA with AES128 GCM SHA256)
Intra-application transit, inside our production network, is AES-256 encrypted.
Availability
Monitoring
We implement various mechanisms and are constantly improving the monitoring of our networks, servers, and applications. We monitor errors, availability, system behavior, load, and other resource usage.
Servers
Networks
Applications
Backups
We backup our customer data hourly, daily, and weekly. We routinely test our recovery mechanisms and monitor backup integrity and backup processes run as expected.
Disaster recovery
Our production infrastructure is built on fault-tolerant systems that ensure that customer data is stored redundantly across multiple data centers (AWS Availability Zones).
In addition, our production infrastructure provisioning is fully automated. In case of lost server instances due to hardware failures or others, we can start replacements quickly and safely with automated procedures.
Our technical staff is always on call and will be alerted in cases of failures or warnings in the system.
Production infrastructure
We implement various industry best practices on securing our production infrastructure.
2FA access enforced
Two-factor authentication is required for accessing production resources.
Firewalls
Databases, application instances, caches, and other servers have been firewalled to only allow minimal required access both in our internal network and from outside.
Network monitoring of suspicious activity
We implement automated monitoring and logging of suspicious network activity, such as brute force attacks or denial-of-service attempts.
Detailed logging
Access, changes to, provision and decommission of any servers or resources are logged in detail.
Product
With Dealfront’s privileges and access controls you can manage who can access and which data.
User privileges
Users can be configured to have limited access or privileges to make changes to Dealfront settings.
Google and Microsoft login
We currently support Google and Microsoft federated login methods.
When Microsoft login is used, Dealfront requests only minimal permissions: openid, email, User.read.
Certifications
Dealfront Group is ISO 27001 and ISO 27701 certified. For more information, please download our comprehensive security kit containing the ISO certificate files, Dealfront Information Security Policy, bug bounty program overview and more detailed FAQ.
Cloud Security Alliance (CSA) STAR Level One
Dealfront has completed the industry standard CSA CAIQ questionnaire containing answers to 261 questions in total in the field of security and privacy. You can find our submission, including the questionnaire file over here.
Other resources
Our comprehensive legal kit is available over here.
Contacting us
Please feel free to contact us if you have questions regarding our privacy or practices. You can email us at privacy@dealfront.com
If you need a printed version of this information you can use the 'print' and 'save as PDF' option from your web browser.
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