Red is typically a great colour, but in software, service, and lightsabers, it's usually a warning.
If you are seeing Not receiving data in your Leadfeeder Tracker settings, something is wrong. Since the tracker is the most critical part of the Leadfeeder app, if you see red, you should try to fix it immediately!
My Account Says 'Not receiving data'
The first thing to check is your traffic rules. The alert links to your Leadfeeder Tracker settings and rules. Make sure that the hostname listed is what you want to track! You can read more about the Tracker traffic rules here. If all of your settings appear correct, you may be missing the Tracker script.
But the page says 'Tracker Installed'?
Yes, however, this status may not have updated yet. It's best to check and make sure. This article has some quick tips to help ensure the Leadfeeder Tracker is on your site.
The Leadfeeder tracking script isn't on the site, where has it gone?
When you start using Leadfeeder, we ask that you install the Leadfeeder Tracker - a small script. We ask you to install it because we have no access to your website's codebase. If we wanted to update or change the actual snippet that you place on the site, we couldn't.
Controlling access to your website's code is vital for your site's security. You should never give access to your site's code to anyone that isn't a part of your organisation. We don't ask for access to add the script for this reason.
Therefore something will have changed on your site that is beyond our control and this is where you'll need to investigate what's happened.
In many organisations, multiple people can access the site to update, manage, and add tracking, among other things. If a team member wasn't aware that the Leadfeeder script is essential, it might have been removed as unfamiliar.
Another common situation is that the script got overwritten in an update to the site, either automated or manual. For example, you may have installed the Tracker directly into your website's header, but someone else who was updating the site didn't copy it into the new code.
In the situation of a 'disappearing' Tracker script, we advise discussing any recent updates or changes with your team. It may also be beneficial to review who has access to the code for the addition and removal of additional scripts.
While we can't tell you how the script was removed, we will do everything we can to get you set up again!
Questions, comments, feedback? Please let us know by contacting our support team via the chat or by sending us an email at email@example.com.