What are the most frequently asked questions about Leadfeeder?
We hope Leadfeeder is easy to use and understand, but sometimes we know you'll have questions. Check below for the most asked questions, and if you have some of your own, reach out! Open up a chat with us or email Support@Leadfeeder.com.
Q: What do I need to use Leadfeeder?
A: The two requirements for Leadfeeder.
A website (commonly a B2B)
( Installed through your website's HTML or with Google Tag Manager)
Q: Can I buy Leads from you?
A: No, Leadfeeder doesn't sell leads. We use first-party data from your website to identify companies that visit.
Q: What is the point of Leadfeeder?
A: Leadfeeder is a visitor identification software service. It works with our Leadfeeder Tracker script. We use your site to collect data from visitors then with our processing and extensive database of business contacts and information we identify for you the companies that visit your website and the people connected to them. This information can mean a warm lead who has already expressed interest in your business. Leadfeeder can help fill the gap between a cold call and a sign-up form.
Q: Can I track more than one website?
A: You can track multiple websites or website views. This article can help you identify what would work best for your situation.
Q: Can you tell me who visited my site? Do you identify people or just companies?
A: Knowing 'who' exactly visited your site isn't possible without them 'self-identifying', either by form or a chat for example. It is illegal due to privacy reasons as well as impossible to assure accuracy due to human nature (people use other people's computers). We identify the companies that visit your site and share with you the contacts related to that company when available. This article goes over this question further.
Q: Can I get Lead information in real-time?
A: No, Leadfeeder isn't a realtime service. We update leads fastest in every 5 minutes, but at least once an hour.
Q: Can I use Leadfeeder on my competitor's website?
A: No, you can only use Leadfeeder with websites where you have permission to insert the Leadfeeder Tracker script.
Q: Can you send the contact information to my CRM?
A: Due to our commitment to privacy and our GDPR compliance we can't allow the export of this data. While we can show and process it, the data is not ours to share en masse. Our current agreements allow it to be shown within Leadfeeder alone.
Q: Which browsers do you support?
A: You can use any of the following browsers and their newest versions with Leadfeeder: Google Chrome, Mozilla Firefox, Opera, Microsoft Edge, Safari.
Q: Do you have a mobile app?
A: At the moment, we don't have a mobile app. You can vote on that feature idea on our idea platform.
Q: Do you have a white label option for your service?
A: No, however, if you are using Leadfeeder to support clients and your service to them we have a number of data export options including, a Google Looker Studio connector, CSV download, and API.
Maybe you are interested in becoming our partner? Read more and apply here!
Q: If I hide a lead does it hide it for everyone?
A: Yes, if you hide a Lead in Leadfeeder it hides it for your entire team. If you are interested in being notified to specific leads that meet certain criteria we recommend setting up a custom feed. You can learn more about hiding leads here, and about custom feeds here.
Q: How often do Leads update?
A: We update at least every hour, fastest in every 5 minutes. So, at least 24 times a day on Premium Accounts. Once a day on LITE accounts.
Q: What day are the weekly email summaries sent out?
A: Monday morning around 9 AM (time zone of your Leadfeeder account).
Q: What is this coloured bar on the left?
A: The bar on the left of each Lead in your Lead view is called the Quality meter, or sometimes Engagement bar. It is a quick indicator of quality based on information we have about the lead. You can read more about it here.
Q: What are the coloured numbers beside the visits?
A: The numbered circles beside each visit are Visitor ID Numbers, which are identifiers of unique visitors to your site. The colors will vary and are only for visually distinguishing different visitors and repeat visits in a time range.
Q: Why do I see visited URLs as paths and not full URLs?
A: You can choose in your account settings how we show the pages to you: as URLs, paths or page titles.
Q: Does Leadfeeder have statuspage?
A: Yes, we do have! If there's an incident, please follow our status page here until the issue is solved. We always do our best to fix them as soon as possible. Please feel free to report issues to us anytime via the support chat or at support@leadfeeder.com.
Q: How can I submit a feature request?
A: If you have an idea to share with us, please feel free to submit your idea or vote for the existing ones here.
Q: I don't see my question here, how do I get an answer?
A: Search our Help Center! It has many other articles that may answer your questions as well. You can also contact our support either by chat on the lower right corner or by sending us an email to support@leadfeeder.com.
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